Concerning call center retention.

Introduced

In Committee

Floor

Crossed Over

Passed

Enacted

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Engrossed Substitute Bill — · 769 words Open full page ↗

ENGROSSED SUBSTITUTE SENATE BILL 5459

State of Washington

69th Legislature

2025 Regular Session

By Senate Labor & Commerce (originally sponsored by Senators Stanford, Saldaña, Conway, Hasegawa, Valdez, Nobles, and C. Wilson)

READ FIRST TIME 02/18/25.

AN ACT Relating to call center retention; adding a new chapter to Title 50 RCW; and prescribing penalties.

BE IT ENACTED BY THE LEGISLATURE OF THE STATE OF WASHINGTON:

NEW SECTION. Sec. 1. The definitions in this section apply throughout this chapter unless the context clearly requires otherwise.

(1) "Call center" means a facility or other operation in which the primary activity is workers making or receiving phone calls or other electronic communication for the purpose of providing customer assistance or other service.

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