Relates to enhanced customer service standards and compliance framework for utility customer assistance operations

Introduced

In Committee

Floor

Crossed Over

Passed

Enacted

Overview Bill text 1 History 1 Sponsors

Establishes performance-based service standards and oversight mechanisms for gas and electric utility customer assistance centers to ensure high-quality customer care, emergency response capacity, and consumer protection.

Chamber: Senate
Introduced: Feb 10, 2026
Last action: Feb 10, 2026 — REFERRED TO ENERGY AND TELECOMMUNICATIONS
Session: 2025-2026
Momentum: 34 · Low

PASSAGE PROBABILITY

1% Unlikely

Why this number

Stage base In Committee — base rate 5%, measured from NY's completed sessions
Momentum -4 34/100 from the pace of recorded action
Time since last action -22 251 days quiet

A transparent scoring model over stage, momentum, recency, sponsorship and recorded votes — not a trained predictor. Treat it as a way to rank attention, not as a forecast.