A quarterly report of the Executive Office of Labor and Workforce Development (under item 1790-3009 of Section 2 of Chapter 151 of the Acts of 2020) submitting its eleventh quarterly report relative to the comprehensive modernization and transformation for the deployment of an online delivery system for unemployment insurance compensation benefits

Introduction

In accordance with Chapter 151 of the Acts of 2020, this is the eleventh quarterly report from the Executive Office of

Labor and Workforce Development (EOLWD) regarding the comprehensive modernization and transformation for “the

deployment of an online delivery system for unemployment insurance compensation benefits.” In addition to focusing on

unemployment, EOLWD has continued its focus on post-pandemic and long-term re-employment goals to provide the

workforce and employers of Massachusetts with a seamless and efficient job-loss-to-job-gain experience. EOLWD is

thankful to the Legislature for providing the funding to enable EOLWD to achieve the following goals:

• Provide outstanding service to the workforce and businesses of MA: Provide an improved customer

experience that is accessible to all, delivers timely and accurate benefits, is compliant with the law, is available

online, by phone, and in person, and uses taxpayer money efficiently.

• Be a national leader: Be among top performing states measured by the US Department of Labor on federal