Prohibits state agency hotlines from relying exclusively on automated answering systems

Introduced

In Committee

Floor

Crossed Over

Passed

Enacted

Overview Bill text 1 History 1 Sponsors

Prohibits state agency hotlines from relying exclusively on automated answering systems; requires state agency hotlines to provide callers with a clear option to speak with a live representative.

Chamber: House
Introduced: Apr 1, 2026
Last action: Apr 1, 2026 — REFERRED TO GOVERNMENTAL OPERATIONS
Session: 2025-2026
Momentum: 26 · Low

PASSAGE PROBABILITY

1% Unlikely

Why this number

Stage base In Committee — base rate 5%, measured from NY's completed sessions
Momentum -5 26/100 from the pace of recorded action
Time since last action -22 200 days quiet

A transparent scoring model over stage, momentum, recency, sponsorship and recorded votes — not a trained predictor. Treat it as a way to rank attention, not as a forecast.